Debt Recovery & Tracing Services in South Africa
At Dequar Group, we provide professional debt recovery services in South Africa, helping businesses, financial institutions, and credit providers recover outstanding debts and assets efficiently. Our experienced team uses advanced tracing methods, proven recovery strategies, and fully compliant processes to deliver reliable results.
Each case is handled with professionalism, confidentiality, and strict adherence to South African regulations, ensuring ethical and effective recovery outcomes.
Services Rendered
What Sets Us Apart
We provide a full-service debt recovery solution, including:
All Inclusive Debt Collection Service
We do not only offer a debt collection service, we also...
No Collection - No Charge Policy
We work on a “no trace/collection, no fee charge”, our...
Tracing Facilities
Throughout the years we have built on a database of...
Experienced Staff
Our experienced collectors have been through the...
Specialised Commercial Service
Our staff are trained to deal with business to business...
Our staff are trained to deal with business to business transactions & we have current access to establish directorship or membership of companies or close corporations. We get past the gatekeeper, identify the decision maker, overcome the objections and inform your customer it is in their best interest to settle the account.
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Our Debt Recovery Services
S.A.P.S.
CLEARANCE CERTIFICATE
It is a well-known fact that vehicles are released to...
INVESTIGATIONS
AND VALIDATIONS
When an account is thoroughly investigated and validated...
IMMACULATE TRACK RECORD
We are proud to state that our company has more than 20 years’ experience of service,
which was and is still done with Honesty, Integrity and Trust.
Our Performance in Numbers
Our results speak for themselves. With decades of experience and a proven track record, Dequar Group delivers measurable success for our clients.
Further information ito Services Rendered:
More Info On Services Rendered:
When tracing debtors we utilize several systems that are available to us.
The Financial Institution provides our company via fax or e-mail, with the latest information of the debtor/company to be traced, i.e Full names, Id nr, latest address etc. (Trace Instruction in writing)
• 30 Working days to be allowed to trace the debtor/company.
• A successful trace report will be sent to the Financial Institution on completion of trace.
• Successful trace being the debtor/company traced with any of the following information obtained
and confirmed:
* Employment details (including contact number if available)
* Residential details (including contact number if available)
* Additional and all details both residential & employment details will be provided if possible.
* Spouse details (where spouse details have been traced, it will also be provided)
• If the Financial Institution provided no I.D. number or D.O.B. on the tracing instruction, no re
traces would be done if it was the wrong debtor and payment would be due.
• Guarantee period is 30 days.
• No re-traces will be done without a return of non-service dated after trace report date from the
sheriff, should be received within the guarantee period.
• Reasonable time has to be allowed for a re-trace. NO files will be closed and credited if there
was not a reasonable time given for a re-trace within required period as above.
When collecting money on arrear accounts, we do not accept any direct money to our company’s bank account.
• DIRECT DEPOSITS: We request the debtor to deposit the arrears directly into our
client’s bank account and then to e-mail/fax/hand the deposit slip to our office, which will
be forwarded to our client to confirm receipt of payment in their bank account.
• CASH: We do not accept cash. The cash must be deposited directly into our client’s
bank account, and receipt forwarded/handed to us as proof of payment.
Vehicles often cross the Borders of the RSA without written consent of the Financial Institutions.
We have discovered that ± 10% of absconded vehicles with the financial institution have crossed the border
or do so frequently. When acting correctly one can lay a criminal charge which will be. This can be used
to circulate these vehicles at the Border posts.
It is a well-known fact that vehicles are released to Insurance Companies and Financial institutions by the SAP pound without the necessary paper work and relevant Sub fin numbers. We offer our service to get SAP clearance certificates where needed on repossessed vehicles in order to streamline your auctioneering procedures on repossessed vehicles.
When an account is thoroughly investigated and validated there are often discrepancies in terms of the application form. If false information is identified one can open a fraud charge at the S.A.P.S. and thus increase the chances of recovering the asset. We take pride in insuring that this is done in the correct manner to minimize losses for the Financial Institution and not to get rid of an account for the sake of a figure.
Investigations & Validations can differ due to the complexity of matters. When we trace a debtor and he advises that his vehicle is written off or stolen, an investigation fee will apply once all the details have been obtained. When we lay a charge and circulate a Financial Institution vehicle with their interests noted on the S.A.P.S. computer the fee applicable will apply.
ANPR (Auto Number Plat Recognition) has major benefits. Analyses and statistics show that ANPR systems are particularly useful in locating “absconded vehicles” With our ANPR vehicles, roaming around areas, it intelligently monitors approaching vehicles, and/or stationery vehicles. The registration numbers are matched with the information in its database from our customers (only the details which our customers make available on said database), displaying selected information, e.g., account reference, which Financial Institution is looking for the vehicle, vehicle make/model, etc.
The systems are networked across multiple locations, allowing the data to be stored of vehicles movement, over several sites.
Further information ito Services Rendered:
More Info On Services Rendered:
When tracing debtors we utilize several systems that are available to us.
The Financial Institution provides our company via fax or e-mail, with the latest information of the debtor/company to be traced, i.e Full names, Id nr, latest address etc. (Trace Instruction in writing)
• 30 Working days to be allowed to trace the debtor/company.
• A successful trace report will be sent to the Financial Institution on completion of trace.
• Successful trace being the debtor/company traced with any of the following information obtained
and confirmed:
* Employment details (including contact number if available)
* Residential details (including contact number if available)
* Additional and all details both residential & employment details will be provided if possible.
* Spouse details (where spouse details have been traced, it will also be provided)
• If the Financial Institution provided no I.D. number or D.O.B. on the tracing instruction, no re
traces would be done if it was the wrong debtor and payment would be due.
• Guarantee period is 30 days.
• No re-traces will be done without a return of non-service dated after trace report date from the
sheriff, should be received within the guarantee period.
• Reasonable time has to be allowed for a re-trace. NO files will be closed and credited if there
was not a reasonable time given for a re-trace within required period as above.
When collecting money on arrear accounts, we do not accept any direct money to our company’s bank
account.
• DIRECT DEPOSITS: We request the debtor to deposit the arrears directly into our
client’s bank account and then to e-mail/fax/hand the deposit slip to our office, which will
be forwarded to our client to confirm receipt of payment in their bank account.
• CASH: We do not accept cash. The cash must be deposited directly into our client’s
bank account, and receipt forwarded/handed to us as proof of payment.
Vehicles often cross the Borders of the RSA without written consent of the Financial Institutions. We
have discovered that ± 10% of absconded vehicles with the financial institution have crossed the border
or do so frequently. When acting correctly one can lay a criminal charge which will be. This can be used
to circulate these vehicles at the Border posts.
It is a well-known fact that vehicles are released to Insurance Companies and Financial institutions by the
SAP pound without the necessary paper work and relevant Sub fin numbers. We offer our service to get
SAP clearance certificates where needed on repossessed vehicles in order to streamline your
auctioneering procedures on repossessed vehicles.
When an account is thoroughly investigated and validated there are often discrepancies in terms of the
application form. If false information is identified one can open a fraud charge at the S.A.P.S. and thus
increase the chances of recovering the asset. We take pride in insuring that this is done in the correct
manner to minimize losses for the Financial Institution and not to get rid of an account for the sake of a
figure.
Investigations & Validations can differ due to the complexity of matters. When we trace a debtor and he
advises that his vehicle is written off or stolen, an investigation fee will apply once all the details have
been obtained. When we lay a charge and circulate a Financial Institution vehicle with their interests
noted on the S.A.P.S. computer the fee applicable will apply.
ANPR (Auto Number Plat Recognition) has major benefits. Analyses and statistics show
that ANPR systems are particularly useful in locating “absconded vehicles”
With our ANPR vehicles, roaming around areas, it intelligently monitors approaching vehicles, and/or
stationery vehicles. The registration numbers are matched with the information in its database from our
customers (only the details which our customers make available on said database), displaying selected
information, e.g., account reference, which Financial Institution is looking for the vehicle, vehicle
make/model, etc.
The systems are networked across multiple locations, allowing the data to be stored of vehicles
movement, over several sites.
Our Services
Services Rendered
We provide a full-service debt recovery solution, including:
