ABOUT
DEQUAR GROUP
Debt Recovery & Asset Investigation Specialists in South Africa
Who We Are
Established in 1998, Dequar Group is a trusted debt recovery agency in South Africa, operating in full compliance with the Debt Collectors Act and its regulations. We specialise in recovering outstanding debt and financed assets for financial institutions, credit providers, and businesses nationwide.
With over two decades of experience, we have built a strong reputation for integrity, professionalism, and consistent results. Our expert team combines legal knowledge with proven recovery strategies to ensure every case is handled efficiently, ethically, and with the highest level of professionalism.
Partner with a recovery agency that delivers results you can trust.
Why Clients Trust Dequar Group
With over 20 years of experience in debt recovery, Dequar Group has built a reputation for delivering reliable, compliant, and results-driven solutions across South Africa. We understand the importance of protecting our clients’ reputations while maximising successful recoveries.
Our team operates with integrity, discretion, and professionalism, ensuring that every case is handled ethically and in full compliance with industry regulations.
- No Collection – No Fee Policy
- Over 20 Years Industry Experience
- Same-Day Action on Handover
- Nationwide Field Collectors
- Fully Compliant with Debt Collectors Act
- Advanced Tracing & Recovery Methods
540+
Cases Successfully Recovered
R200M+
Recovered for
Clients
28+ Years
Experience in Industry
95%+
Successful Recovery Rate
Company Timeline
Since its establishment in 1998, Dequar Group has built a strong reputation in debt recovery, asset tracing, and financial investigations, helping businesses and financial institutions recover outstanding debts and assets efficiently.
Dequar Group was established in 1998 as a professional Debt Recovery and Asset Tracing Agency. Since its founding, the company has assisted financial institutions and businesses in recovering outstanding debt and repossessing assets across South Africa.
As the company expanded, Dequar Group developed specialized services including debtor tracing, arrear account collections, investigations, and asset recovery. Advanced tracing systems and databases were introduced to help locate absconded debtors and recover outstanding accounts more efficiently.
Dequar Group expanded its services to include vehicle recovery, cross-border recoveries, and detailed investigations and validations. The company also works closely with authorities when fraud or incorrect information is identified during investigations.
With more than 20 years of experience, Dequar Group continues to support financial institutions and businesses using advanced technologies such as ANPR (Automatic Number Plate Recognition) systems to locate vehicles and recover assets efficiently.
Our Experience
With over 20 years of service, our collectors have extensive experience dealing with a wide range of debtor situations and legal processes.
We combine advanced tracing technology, field collection expertise and strict compliance standards to maximise successful recoveries for our clients.
Services Rendered:
Our Core Services:
Dequar Group offers a range of professional debt recovery and investigation services tailored to businesses and financial institutions across South Africa.
We do not only offer a debt collection service, we also trace the debtor free of charge, if handed over for debt collection and will proceed with action with the assistance of our dedicated tracing team.
We work on a “no trace/collection, no fee charge”, our clients are assured that they will only pay a pre determined fixed percentage commission on successful recoveries. No upfront fees are payable. You pay us commission on successful collections only.
Our staff are trained to deal with business to business transactions and we have current access to establish directorship/membership of companies or close corporations. We get past the gatekeeper, identify the decision maker, overcome the objections and inform your customer it is in their best interest to settle the account.
We guarantee that our first letter of demand will be sent on the same day as the handover date to the debtor notifying them of your hand over.
We offer our clients the assurance that where no contact between ourselves and the debtor is made we will appoint at our own expense registered field debt collectors to visit debtors.
Throughout the years we have built on a database of absconded debtors and rehabilitated debtors. Our database is designed to do cross-referencing and matching. Additional information is obtained from credit bureaus on each matter and additional info were possible.
We are legally bound by and adhere to a strict industry in terms of the Debt collectors Board.
Our experienced collectors have been through the collections wars and collectively have over 15 years of experience. They have worked with all kinds of debtors. They have been through the legal processes and have seen and experienced situations of all types.
Further information ito Services Rendered:
More Info On Services Rendered:
When tracing debtors we utilize several systems that are available to us.
The Financial Institution provides our company via fax or e-mail, with the latest information of the debtor/company to be traced, i.e Full names, Id nr, latest address etc. (Trace Instruction in writing)
• 30 Working days to be allowed to trace the debtor/company.
• A successful trace report will be sent to the Financial Institution on completion of trace.
• Successful trace being the debtor/company traced with any of the following information obtained
and confirmed:
* Employment details (including contact number if available)
* Residential details (including contact number if available)
* Additional and all details both residential & employment details will be provided if possible.
* Spouse details (where spouse details have been traced, it will also be provided)
• If the Financial Institution provided no I.D. number or D.O.B. on the tracing instruction, no re
traces would be done if it was the wrong debtor and payment would be due.
• Guarantee period is 30 days.
• No re-traces will be done without a return of non-service dated after trace report date from the
sheriff, should be received within the guarantee period.
• Reasonable time has to be allowed for a re-trace. NO files will be closed and credited if there
was not a reasonable time given for a re-trace within required period as above.
When collecting money on arrear accounts, we do not accept any direct money to our company’s bank
account.
• DIRECT DEPOSITS: We request the debtor to deposit the arrears directly into our
client’s bank account and then to e-mail/fax/hand the deposit slip to our office, which will
be forwarded to our client to confirm receipt of payment in their bank account.
• CASH: We do not accept cash. The cash must be deposited directly into our client’s
bank account, and receipt forwarded/handed to us as proof of payment.
Vehicles often cross the Borders of the RSA without written consent of the Financial Institutions. We
have discovered that ± 10% of absconded vehicles with the financial institution have crossed the border
or do so frequently. When acting correctly one can lay a criminal charge which will be. This can be used
to circulate these vehicles at the Border posts.
It is a well-known fact that vehicles are released to Insurance Companies and Financial institutions by the
SAP pound without the necessary paper work and relevant Sub fin numbers. We offer our service to get
SAP clearance certificates where needed on repossessed vehicles in order to streamline your
auctioneering procedures on repossessed vehicles.
When an account is thoroughly investigated and validated there are often discrepancies in terms of the
application form. If false information is identified one can open a fraud charge at the S.A.P.S. and thus
increase the chances of recovering the asset. We take pride in insuring that this is done in the correct
manner to minimize losses for the Financial Institution and not to get rid of an account for the sake of a
figure.
Investigations & Validations can differ due to the complexity of matters. When we trace a debtor and he
advises that his vehicle is written off or stolen, an investigation fee will apply once all the details have
been obtained. When we lay a charge and circulate a Financial Institution vehicle with their interests
noted on the S.A.P.S. computer the fee applicable will apply.
ANPR (Auto Number Plat Recognition) has major benefits. Analyses and statistics show
that ANPR systems are particularly useful in locating “absconded vehicles”
With our ANPR vehicles, roaming around areas, it intelligently monitors approaching vehicles, and/or
stationery vehicles. The registration numbers are matched with the information in its database from our
customers (only the details which our customers make available on said database), displaying selected
information, e.g., account reference, which Financial Institution is looking for the vehicle, vehicle
make/model, etc.
The systems are networked across multiple locations, allowing the data to be stored of vehicles
movement, over several sites.
IMMACULATE TRACK RECORD
We are proud to state that our company has more than 20 years’ experience of service,
which was and is still done with Honesty, Integrity and Trust.
Why Choose Us?
DEQUAR GROUP is a registered Debt Recovery Agency committed to delivering ethical, compliant, and effective recovery solutions. With over two decades of industry experience, we have built a reputation for professionalism, integrity, and consistent results.
We understand the importance of protecting our clients’ reputations while maximising successful recoveries through lawful and respectful engagement.
